Qbanq Privacy Policy

1. Introduction

This Privacy Policy explains how personal information is collected, used, stored, and disclosed when you use Qbanq.

Qbanq is a product offering of AUSNA Tech Limited (NZBN: 942904755148), a company incorporated in New Zealand, registered on the Financial Service Providers Register (FSP1010078) and a member of Financial Services Complaints Ltd (FSCL) (membership number 9456).

Qbanq is a payments and virtual account technology platform. Qbanq is not a bank, does not accept deposits, and does not provide lending services.

This Privacy Policy is written in accordance with the Privacy Act 2020 (New Zealand).

2. Definitions

Qbanq / we / us / our means AUSNA Tech Limited and its Qbanq product.
You / your means any individual or entity using Qbanq services.
Personal information has the meaning given under the Privacy Act 2020.
Services means services provided through the Qbanq platform.

3. Privacy Principles

We collect and process personal information only where:

It is necessary to provide or support our services;
We are required or authorised by law;
It supports security, fraud prevention, or compliance obligations;
You have provided consent, where required.

We take reasonable steps to ensure personal information is:

Collected lawfully and fairly;
Accurate, complete, and up to date;
Protected against loss, misuse, unauthorised access, or disclosure;
Retained only for as long as required.

4. Personal Information We Collect

Depending on how you interact with Qbanq, we may collect the following types of personal information.

Identity and Contact Information

Full name
Date of birth
Contact details (email address, phone number)
Residential or business address
Citizenship or residency status

Identification and Verification Information

Government-issued identification details
Photographic identification
Information required for customer due diligence under anti-money laundering and counter-terrorism financing laws

Transaction and Usage Information

Payment and transaction records
Dates, amounts, currencies, and references
Platform usage data and activity logs

Device and Technical Information

IP address
Device type and identifiers
Browser or operating system information

Communications

Correspondence with customer support
Emails, messages, and call records

We do not knowingly collect information from persons under 18 years of age.

5. How We Use Personal Information

We use personal information for the following purposes:

Providing and operating Qbanq services;
Verifying identity and meeting AML/CFT obligations;
Preventing fraud and managing security risks;
Processing payments through integrated partners;
Responding to enquiries and complaints;
Improving our platform and services;
Complying with legal, regulatory, and contractual obligations.

We do not use personal information for automated decision-making that produces legal or similarly significant effects .

6. Legal Basis for Processing

We collect and process personal information where:

It is necessary to perform a contract with you;
We are required to comply with New Zealand law;
It is necessary for legitimate business interests (such as security and fraud prevention);
You have provided consent, where required.

7. Disclosure of Personal Information

We may share personal information with:

Regulated payment service providers and financial institutions;
Identity verification and compliance service providers;
Technology, hosting, and cloud service providers;
Card issuing and payment network partners;
Public authorities or regulators where required by law;
Professional advisers and auditors.

We do not sell personal information.

8. Overseas Disclosure

Some service providers may store or process information outside New Zealand. Where this occurs, we take reasonable steps to ensure overseas recipients protect personal information to standards comparable to New Zealand law.

9. Data Security and Retention

We implement reasonable technical and organisational safeguards to protect personal information.

Personal information is retained only for as long as required to:

Provide services;
Meet legal and regulatory obligations (including AML/CFT requirements);
Resolve disputes and enforce agreements.

10. Your Rights

Under the Privacy Act 2020, you have the right to:

Request access to your personal information;
Request correction of your personal information;
Complain about the handling of your personal information.

Requests may be made by contacting us using the details below.

11. Cookies and Tracking Technologies

We use cookies and similar technologies as described in the Qbanq Cookie Policy, available on our website.

12. Complaints

If you have a complaint about how we handle personal information, please contact us first. We will investigate and respond promptly.

If your complaint is not resolved, you may refer it to:

You may also be entitled to escalate complaints through Financial Services Complaints Ltd (FSCL) where the issue relates to a financial service.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on the Qbanq website.

14. Contact Us

For privacy-related enquiries, access/correction requests, or privacy complaints:

Last updated: January 2026